Shipping policy

Where we ship

AUREA currently accepts orders for delivery to addresses in the United States that are supported at checkout.

Shipping charges

Shipping options and any charges are shown at checkout before you pay. The currently configured standard shipping option for AUREA_001 is free shipping to eligible US addresses. Any future product-specific shipping charges will be shown at checkout.

Processing and delivery

Orders are fulfilled through third-party fulfillment partners. Any delivery estimate shown for your order is an estimate, not a guaranteed arrival date. Processing time and transit time are separate, and carrier or supplier delays can occur. We do not advertise a guaranteed express service for AUREA_001. If a material delay affects your order, contact us for an update and available options; your applicable cancellation and refund rights remain unaffected.

Tracking

When tracking information becomes available for your shipment, it will be provided through your order updates. Tracking may take time to show the carrier's first scan. Products ordered together may arrive in separate parcels.

Order details and delivery issues

Check your delivery address before placing an order. Contact us immediately to request a correction; changes may not be possible after fulfillment starts. If tracking is unclear, a parcel is missing, or an item arrives damaged, contact AUREA through the Contact page or at randy.ak.business@gmail.com. We will investigate with the fulfillment partner.